Terms & Conditions
*Please ask for our current booking terms and payment dates in relation to Covid-19 – we are offering flexible or no deposit bookings until the situation has passed.*
The following booking conditions form the basis of your contract with Chez Toi. Please ensure that you read them carefully, and contact us with any questions immediately. We do advise taking out an adequate travel insurance policy to cover any unforeseen events that may occur, and are in no relation to us or your booking.
- Making a booking.
To make a booking with Chez Toi you must contact us by email, or by using the online booking or enquiry forms found on our website www.cheztoi.biz. On receipt of your details we will confirm by email our availability for your requirements. We will hold the date of the booking in question for one week until you can either confirm or release it. The party leader must supply their full name and contact details, and will be responsible for all payments due in relation to the booking. After discussing the booking with us, a non refundable deposit of 25% of the total amount must be paid to us to confirm the booking. If the booking is taken 8 weeks or less prior to the arrival date in resort, the full payment is due in order to confirm the booking.
We accept payment by bank transfer, and will issue an invoice for any payments made by email.
Once the deposit (or full payment of eight weeks or less until arrival date) is paid, we consider the booking confirmed and will confirm in writing by email to you. At this 8 week point we will send you an email requesting any dietary requirements. We will need this information no later than two weeks before arrival in resort, and the failure to supply us with any important dietary information before this point will be treated as a breach of contract by you.
Any balance is due 8 weeks before arrival in resort. We will send you a reminder email and invoice for the final amount before it is due.
It is your responsibility to inform the owners/managers of the chalets you are using that you are employing outside caterers before confirming your booking as we cannot be held responsible for any problems or cancellations that may come about due to not informing them. You must also provide their contact information to us so we can arrange access to the chalet for the duration of your booking.
- Changes to your booking.
Should you wish to make any changes to the booking you must inform us in writing, and we may not be able to guarantee that we can meet any such requests that were not advised at the point of booking.
The menus on our website are example menus, and are subject to change depending on what is available in resort, and major changes will be discussed and finalised with you. Minor changes may be made without consulting you.